Shipping policy
Shipping Policy
Effective Date: 01/01/2025
At Ova Collective, we strive to provide you with a seamless shopping experience. This Shipping Policy outlines important information regarding the processing, shipping, and delivery of your orders. By placing an order with us, you agree to the terms outlined below.
1. Order Processing
1.1 Order Fulfillment: Ova Collective partners with a third-party fulfillment center to process and ship all orders placed through our Shopify store. This ensures efficient and reliable handling of your items.
1.2 Processing Time: Orders are typically processed within 2 business days (excluding weekends and holidays) from the date of purchase. During peak seasons or promotional events, processing times may be slightly extended.
1.3 Order Confirmation: Once your order is successfully placed, you will receive an order confirmation email with details of your purchase. If you do not receive this email, please check your spam/junk folder or contact us at ovaserv@gmail.com.
2. Shipping Options and Times
2.1 Shipping Methods: We offer a variety of shipping options, which are displayed at checkout for your convenience.
2.2 Shipping Times: Delivery times may vary based on your location, chosen shipping method, and the fulfillment center’s location. Please note that shipping times are estimates and do not include processing time.
2.3 Shipping Costs: Shipping fees are calculated at checkout based on your selected shipping method, delivery address, and the weight of your order. Any applicable taxes or duties for international shipments are the customer’s responsibility.
3. Tracking Your Order
3.1 Tracking Information: Once your order is shipped, you will receive a shipping confirmation email containing your tracking number and a link to track your shipment. Please allow up to 24 hours for the tracking information to update.
3.2 Lost or Delayed Shipments: While we aim to deliver orders within the estimated timeframe, delays may occur due to circumstances beyond our control (e.g., weather, customs delays). If your shipment is significantly delayed or lost, please contact us at ovaserv@gmail.com for assistance.
4. Shipping Restrictions
4.1 Delivery Locations: We currently ship to [list of countries/regions]. Certain remote or restricted areas may have limited shipping options.
4.2 P.O. Boxes and APO/FPO Addresses: Delivery to P.O. boxes or APO/FPO addresses may not be available for certain shipping methods. Please contact us if you have specific requirements.
5. International Shipping
5.1 Customs and Duties: For international orders, customers are responsible for any applicable customs duties, taxes, or fees imposed by their country. Ova Collective is not responsible for delays caused by customs clearance processes.
5.2 Shipping Times: International shipping times vary by destination. Please refer to the estimated delivery timeframe provided at checkout.
6. Order Issues
6.1 Incorrect Address: Please ensure your shipping address is accurate and complete at checkout. Ova Collective is not responsible for delays or failed deliveries due to incorrect or incomplete addresses provided by the customer.
6.2 Damaged or Missing Items: If your order arrives damaged or incomplete, please contact us within 10 days of delivery at ovaserv@gmail.com with photos and a description of the issue. We will work with the fulfillment center to resolve the problem promptly.
7. Contact Information
If you have any questions or concerns about your shipment, please contact us:
Ova Collective
Email: ovaserv@gmail.com
Phone: 361-494-1230
Thank you for shopping with Ova Collective! We appreciate your trust in us and look forward to serving you.